All Systems Operational
Realtime Network Operational
Publish/Subscribe Service ? Operational
Storage and Playback Service ? Operational
Stream Controller Service ? Operational
Presence Service ? Operational
Access Manager Service ? Operational
Realtime Analytics Service ? Operational
DNS Service ? Operational
Mobile Push Gateway ? Operational
MQTT Gateway ? Operational
Objects Service Operational
Functions Operational
Functions Service ? Operational
Vault ? Operational
Key Value store ? Operational
Scheduler Service ? Operational
Website and Portals Operational
Website ? Operational
Administration Portal ? Operational
SDK Documentation ? Operational
PubNub Support Portal ? Operational
Points of Presence Operational
North America Points of Presence ? Operational
European Points of Presence ? Operational
Asia Pacific Points of Presence ? Operational
Southern Asia Points of Presence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Global Publish Latency
Fetching
Global Storage & Playback Latency
Fetching
Global Access Manager Latency
Fetching
Global Presence Latency
Fetching
Global Mobile Push Latency
Fetching
Past Incidents
Aug 9, 2022
Elevated rate of 5XX errors Subscribe US West Point of Presence (POP)
Resolved - This incident has been resolved.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you'd like to discuss the impact on your service.
Aug 9, 20:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 19:33 UTC
Identified - Beginning on 18:36 UTC 08/09, some customers may be experiencing a higher rate of timeouts and errors. We have applied a rollback and investigating this issue.
Aug 9, 18:56 UTC
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Issue with messages missing in Storage & Playback, Push notifications in Europe PoP
Postmortem - Read details
Aug 3, 21:23 UTC
Resolved - This incident has been resolved.
Aug 3, 02:04 UTC
Monitoring - A fix has been implemented. Messages published to storage during the time period in question to our Europe PoP are now available for retrieval.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you'd like to discuss the impact on your service.
Aug 3, 02:00 UTC
Update - Implementation of the fix remains underway. We will provide an update within 30 minutes.
Aug 3, 01:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 3, 01:12 UTC
Investigating - Users who published messages to our European PoP from ~23:32-00:41 GMT may be temporarily unable to access them. No errors are being returned from the service, despite messages not being returned correctly. Push messages sent during that time were not sent to their intended recipients. The other services, including PubSub, are working normally. While the issue has been resolved, we are working now to restore access to the stored messages.
Aug 3, 01:08 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

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