Resolved -
With no further issues observed, the incident has been resolved. We will follow up soon with a root cause analysis.
If you believe you experienced impact related to this incident, please report them to PubNub Support at support@pubnub.com.
Apr 25, 02:32 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 25, 02:11 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 25, 02:05 UTC
Update -
The PubNub Technical Staff continues to investigate. Errors and elevated latency are with some Presence customers. The real-time network services are operational.
Apr 25, 01:57 UTC
Update -
The PubNub Technical Staff is investigating. More updates will follow once available.
Apr 25, 01:22 UTC
Investigating -
At about 12:17 AM UTC, we started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available. If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.
Apr 25, 00:51 UTC